TERMS OF SERVICE
Terms of Service
Effective Date: 01 October 2025
Company: CRM On Point Ltd trading as CRM In Gear (“CRM In Gear”, “we”, “us”, “our”)
Registered In: United Kingdom
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of services provided by CRM On Point Ltd. By engaging our services, you (“Client”, “you”, or “your”) agree to be bound by these Terms. If you do not agree, you must not use our services.
2. Services Provided
We provide automation, CRM setup, integration, and marketing services including but not limited to:
a) AI-driven CRM configuration and optimisation
b) Workflow and process automation
c) Lead generation and sales funnel development
d) Integration of third-party applications and systems
e) Specific deliverables will be detailed in each individual proposal, quotation, or agreement between us and the Client.
3. Engagement & Scope of Work
The scope, deliverables, and fees for each project or retainer will be agreed in writing before commencement. Any additional work requested beyond the agreed scope will be subject to a separate quotation and approval.
4. Fees & Payment Terms
All prices are quoted in GBP (£). As the business is not VAT-registered, no VAT will be charged.
Payment terms are 14 days from the date of invoice, unless otherwise specified in the project proposal.
For one-off projects, payment may be required in advance or according to agreed milestone schedules.
For retainer services, invoices are issued monthly in advance and are payable within 14 days.
Failure to make payment within the stated timeframe may result in suspension of services until all outstanding balances are settled.
5. No Refund Policy
Due to the digital and service-based nature of our work, all payments are final and non-refundable. Once a project has commenced or a retainer period has begun, no refunds will be issued under any circumstances.
6. Client Responsibilities
Clients agree to:
Provide accurate, timely, and complete information required for service delivery.
Ensure they have the necessary rights, licences, and permissions for all materials provided to us.
Respond to communication promptly to avoid project delays.
We will not be held responsible for delays or project issues resulting from the Client’s failure to meet these obligations.
7. Intellectual Property
We retain ownership of all tools, frameworks, and methodologies used in providing services.
Upon full payment, the Client will receive a licence or ownership (as specified in the agreement) for deliverables created specifically for them.
We may showcase non-confidential work for marketing or portfolio purposes unless otherwise agreed in writing.
8. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the engagement. This obligation continues beyond the termination of the agreement.
9. Limitation of Liability
We shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, data, or business opportunities.
Our total liability for any claim shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
Services are provided on an “as is” basis. We make no guarantees regarding business results or performance improvements.
10. Termination
Either party may terminate the engagement with written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of notification.
Upon termination, all outstanding invoices become immediately payable.
11. Force Majeure
We shall not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, war, or technical outages.
12. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
13. Amendments
We reserve the right to modify these Terms at any time. Updates will be posted on our website or communicated to clients directly. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
14. Contact Information
If you have any questions about these Terms, please contact:
Email: [email protected]
Phone: 07455 700124
